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Orders & Return

Taxes:
Taxes are automatically charged for
International orders, customs duty will be incurred
(the amount of which is determined by the country of residence). We
are not responsible for customs duty.

Order Status & Changes:
After completing your order, you will receive a confirmation e-mail of
your order summary. And upon shipping, you will receive e-mail with
tracking information.


Shipping:
Order in stoke will ship in 3-8 days.
All orders ship from Israel. Upon checkout you will be able to select
from a few carriers, Fedex Express, UPS, Eco post
international and domestic shipments, any free shipping offer is with
USPS for Domestic shipments only. Shipping times on all custom orders
shipping dates vary, contact:
ALPHA.KATIA@GMAIL.COM

International shipments are subject to duties, taxes, and brokerage
fees, not included in the price of shipping. These are the
responsibility of the recipient. We are not responsible for any
package lost or damaged while in transit. We reserve the right to
refuse shipping of any order.

Returns:
To return your unworn piece within 5 days of receiving your order, contact:
alpha.katia@gmail.com
(Instagram and/or Facebook messages aren't valid for return requests)
You will be granted a Return Authorization (RA) number, valid for 7
days. We must receive your piece before your RA number expires. All
returns must include original packaging and tags. All returns must be
sent via registered mail or via, Fedex or UPS in their original
condition, to the address below. Valid for non-sale items only. All
custom + special orders are final sale and discount codes cannot be
applied.

Please be sure to clearly mark your return shipment as returned goods
on any customs or postal forms. We will refund any sums that you have
paid to us minus cost of shipping, including complimentary ship orders
as per listed standard ship rates, and any duty that is charged for
mislabeled documentation. Only products that are in their original
condition will be refunded, others will be returned to the customers
at their own cost. If you have questions about return customs
documentation please contact
alpha.katia@gmail.com

Returns will be credited to the original method of payment within 2
billing cycles. We reserve the right to refuse returns if they do not
meet our return policy

Within 5 days of purchase we accept returns/exchanges on sale items
up to 15% off only. Sale items over 15% off, can't be returned nor exchanged. 

Return address:
Katia Alpha
Allenby 31A  apt.21
Tel aviv
6332503
Israel

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